Starting RITM SLA based on first catalog task creation

[Mathieu Van de]

Hi All,

I need my RITM SLA to start when first catalog task will be created because this task will only be created 3 days before a specific date from a variable (this date is entered by the requestor in the Service Portal)

On my sla if i set the following start condition, is it going to work ? : 

If item is "the catalog item concerned"

AND

Requested_item.Parent_task.active IS true (so I mean if there is an active task for this catalog item, then the SLA should start)

Thanks in advance

KR,

[brianlan25]

Yes you could get to the sc_request table from the conditions. I would still think it would be better on the sc_req_item table. It would make it easier to update right on the workflow/flow when it creates the first task. You can just make sure it is not on the form so nobody will see it. Also you can create a list_edit ACL so only admins can update it from the list if someone does find it. I find SLA conditions always work best when the fields are on the table the ACL is on.