State is not setting to previous value in before update BR?

[Saranya K]

Hi all,

When change task move to close state   if there is no attachment change task abort the action  and set state and closed code to previous value.

I have written Before update BR on change_task table:

condition state change to closed.

only the state is not set to previous value

can anyone helpme on this.

var attach = new GlideRecord('sys_attachment');

    attach.addQuery('table_name', 'change_task');

    attach.addQuery('table_sys_id', current.sys_id);

    attach.query();

    if (!attach.next()) {

        gs.addErrorMessage("Kindly attach evidence of successful completion of the CTASK (email comms/ Screenshots)");

current.state = previous.state;

        current.close_code = previous.close_code;

current.setAbortAction(true);

}

[Ankur Bawiskar]

@Saranya K 

so it's aborting but not setting the previous value?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Saranya K]

Hi @Ankur Bawiskar ,

Yes it's aborting but not setting the state value to previous. how to fix it

Thanks

[Ankur Bawiskar]

@Saranya K 

user will have to refresh to see the old value

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Saranya K]

Hi @Ankur Bawiskar ,

without user refresh i want to achieve it is there any auto refresh in servicenow

Thanks,