state not update

[Vaibhav Ramteke]

Hello,

Im creating ebonding of problem in servicenow instance both side problem create and update all fields update but the only is State(life cycle) is not change.

Ex. In A create/update to B create/update in this process all work short description, description work note, all 
just only state New-> Assess work but remain state not work as usually in A side state as normally work but my issue is when in A  New->Assess->Root cause->Fix in progress->Resolved->closed 
this all not update only new->assess work 

this is regarding problem ebonding issue 

im stuck here
 

[Vaibhav Ramteke]

im using Business rule

[yashkamde]

Hello @Vaibhav Ramteke ,

Probably ServiceNow's problem table has an ootb state model with mandatory field validation per state. moving past assess requires certain fields to already be populated:

Check that by running this in background script :

var gr = new GlideRecord('problem');
if (gr.get('number', 'PRBxxxxxx')) {
    gs.print('Current state: ' + gr.getValue('state'));
    gs.print('Cause notes: ' + gr.getValue('cause_notes'));
    gs.print('Fix notes: ' + gr.getValue('fix_notes'));
    gs.print('Resolution code: ' + gr.getValue('resolution_code'));
}

If my response helped mark as helpful and accept the solution.