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a month ago
Hi,
i add new State values to sysapproval_approver table but when I create a new Flow Desinger, inside the Ask for Approval stage, i cant see/choose these new values that i added, only the OOB values, why is that?
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a month ago
The Ask for Approval action is a predefined logic that only recognizes and processes a fixed set of state values:
1 – Requested
2 – Approved
3 – Rejected
It does not dynamically fetch new choice values you add to the state field. This action is hardcoded to follow the typical approval lifecycle based on OOB values
Hope this helps!
Please mark the response helpful if it helps!
Thank you!
Shashank Jain
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a month ago
Hello @Alon Grod ,
Just to clarify your situation — you created a new state field choice on the sysapproval_approver table, but it's not appearing in the Ask for Approval action. Is that correct?
Also, Can you please attach the flow screenshot for reference that would be helpful.
Shashank Jain
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a month ago
@Shashank_Jain no.
i added choices to the OOB state field on sysapproval_approver table but i cant see them in the flow designer. I can only see the OOB choices like:
rejected, approved, cancelled etc
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a month ago
The Ask for Approval action is a predefined logic that only recognizes and processes a fixed set of state values:
1 – Requested
2 – Approved
3 – Rejected
It does not dynamically fetch new choice values you add to the state field. This action is hardcoded to follow the typical approval lifecycle based on OOB values
Hope this helps!
Please mark the response helpful if it helps!
Thank you!
Shashank Jain
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a month ago
You can't use the custom choices for State in "Ask for Approval" flow action.
Only OOTB choices are available for selection.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader