Survey email notification error: page not found

[CarolMa6]

Hi All, 

I need help here, i have an existing survey that comes in a separate email once an incident is resolved. Now i want to add the same survey link to the "resolved" email notification. What am i missing 

When i click on the link error: page not found 

Email script

Notification: 

Updated the url but it defaults to the OOB url 

Regards 

CarolMa

[Dr Atul G- LNG]

HI @CarolMa6 

I don’t have a solution for this, but from a process perspective, it’s not a good practice. An incident can go into the resolved state multiple times, and each time we ask the user to complete a survey, it might lead to incorrect impressions or frustration. It’s better to keep the survey only at the time of closure.

[CarolMa6]

@Dr Atul G- LNG 

we only send out 1 email and only once. It should be possible no?

Regards 
CarolMa

[Dr Atul G- LNG]

Hi @CarolMa6 

we only send out 1 email and only once --> "Is it at the time of resolution? Because, as far as I know, the email is triggered whenever the condition matches.

[Ankur Bawiskar]

@CarolMa6 

Did you get a chance to check my below response?