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a month ago
Hi,
i add new State values to sysapproval_approver table but when I create a new Flow Desinger, inside the Ask for Approval stage, i cant see/choose these new values that i added, only the OOB values, why is that?
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a month ago
The Ask for Approval action is a predefined logic that only recognizes and processes a fixed set of state values:
1 – Requested
2 – Approved
3 – Rejected
It does not dynamically fetch new choice values you add to the state field. This action is hardcoded to follow the typical approval lifecycle based on OOB values
Hope this helps!
Please mark the response helpful if it helps!
Thank you!
Shashank Jain

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a month ago
Hi,
It might be the state-values available in Flow Designer are hard-coded. So making more custom choices will not make a difference.
Why are you adding additional choices to the approval state ?
I would highly recommend not to alter anything in the OOB approval configuration. So many things in ServiceNow are dependent on the approval functionality.