State’s values not showing in Flow Designer

Alon Grod
Tera Expert

Hi,

 

i add new State values to sysapproval_approver table but when I create a new Flow Desinger, inside the Ask for Approval stage, i cant see/choose these new values that i added, only the OOB values, why is that?

1 ACCEPTED SOLUTION

@Alon Grod , 

 

The Ask for Approval action is a predefined logic that only recognizes and processes a fixed set of state values:

  • 1 – Requested

  • 2 – Approved

  • 3 – Rejected

It does not dynamically fetch new choice values you add to the state field. This action is hardcoded to follow the typical approval lifecycle based on OOB values

 

Hope this helps!

Please mark the response helpful if it helps!

Thank you!

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

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5 REPLIES 5

OlaN
Giga Sage
Giga Sage

Hi,

It might be the state-values available in Flow Designer are hard-coded. So making more custom choices will not make a difference.

 

Why are you adding additional choices to the approval state ?
I would highly recommend not to alter anything in the OOB approval configuration. So many things in ServiceNow are dependent on the approval functionality.