Step based request fulfillment FLOW

[dev_K]

Hi All,

Any ideas why the button 'new' which allows adding new tasks (service fulfilment steps) is not available in this view? It is only possible to add new tasks while using catalog builder.

[VishaalRanS]

Hello @dev_KK,

I presume that the "New" button for adding tasks might be missing due to:

1. Permissions: Ensure you have the necessary roles.
2. View Configuration: Check if the view or form layout hides the button.
3. UI Policies: Look for any UI policies affecting visibility.
4. Access Controls: Verify if there are restrictions on creating new tasks.
5. Table Customization: Confirm if table or form customizations impact the button's availability.
6. Catalog Builder: The configuration might require using the catalog builder for adding tasks.

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Regards,

Vishaal

[dev_K]

I have checked on a PDI, it is also disabled.

[VishaalRanS]

In your PDI (Personal Developer Instance), start by verifying that your user role has the correct permissions. Next, check for any access control lists (ACLs) that might restrict task creation. Ensure that the form layout and UI configurations haven’t hidden the button. Review any client scripts or business rules to see if they might be affecting the button’s visibility. Look into UI policies to confirm they aren’t causing the issue. Use browser developer tools to inspect the page and see if the button is present but hidden. Check system logs for related errors and compare your PDI instance with another one, if possible, to identify discrepancies.