Stopped loading more partial payloads.

[Tadz]

Hi,

We are doing integration with Tenable to ServiceNow.

So far in our playground environment the integration is working fine.

But on our development instances, it is not loading data or getting stuck.

We have tried to check the system logs and search and found this result:

identification_engine : logId:[17f94edf8781] Stopped loading more partial payloads. Total memory usage on node is high. Total used memory: 91%. Configured limit: 90%. Max memory (MB): 1980.0: no thrown error

I'm thinking this is due to performance issue on the instance.

Would like to hear your thoughts on this.

Thanks,

Tads

[Steven Watts2]

Hi all,

Our issue ended up being the number of partial payload records we had in the cmdb_ire_partial_payloads_list table. We ended up with hundreds of thousands in their due to missing mandatory attributes which weren't being set from the Intune payload. Once we resolved that issue, removed the existing partial payload records and re-ran the integration we know longer had any problems.