We have one scenario where from incident table, one incident record can have multiple incident_task records associated to it.
And from incident_task table, one incident_task record can have multiple escalation records associated to it. For example, one incident_task record can have multiple escalation records and each escalation record will have its own escalation details against corresponding incident_task record.
Can we use OOTB "sn_customerservice_escalation" table for storing the escalation records by associating with incident_task table? Or is this wrong approach for associating sn_customerservice_escalation table with incident_task table?
Or Can we use any other OOTB ServiceNow table for storing the escalation records in this hierarchy?
