Storing the number after a GlideRecord Insert

[Ashley]

Hello,

So I am writing a Before Insert Business Rule on the Request_Item Table

So if a user updates the Customer Visible notes on the Request Item it creates a new Chat Queue Entry:

Script:

if(ourUser.hasRole('role_name')) {

  var gr = new GlideRecord('chat_queue_entry');   //Stores user requests for live support. Extends Task [task]

  gr.initialize();

  gr.queue = queue;

  gr.action = 'waiting';

  gr.short_description = myNumber +": " + comments;

  gr.group = user_display_name +', ' + "Service Desk";

  gr.active = true;

  gr.insert();

}

it does the insert fine but I am trying to find how I can store the "Number" i.e. CHAT0012806 into a variable after the insert.

Would I need to do a table query afterward?

Any help would be appreciated

[anurag92 · Accepted solution]

After insert try this:

gs.addInfoMessage("A new chat queue has been created for you with number: "+gr.number);

[Ashley]

I don't know why I didn't think of that, I just add "var chat_queue_entry = gr.number" after the insert

Thanks for the quick reply.