Subject perosn of a HR case

[eyal abu hamad]

Hi everyone,

when I attach to a case a subject person he only sees in the portal the "opened for", "subject person" and "Assigned to".

and the action button do not give me anything at all

where can the subject person sees the description and also other taps ?
is that OOTB ?

thanks for help

[Sandeep Rajput · Accepted solution]

@eyal abu hamad Please refer to the Standard Ticket Page configuration https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/configur... to configure your ticket page for the subject person. 

Using this configurations, you can set the visibility of the description field and configuration for the actions available for a user in the Service Portal.

[eyal abu hamad]

thanks alot !!
one more thing, is the "HR Standard Ticket Actions" have empty actions ? 
cause I do not see any actions in the action widget

[Sandeep Rajput]

@eyal abu hamad 'HR Standard Ticket Actions' does have the actions defined but they are shown based on the state of the HR Case.  It has actions like Accept/Reject Resolution, Cancel case etc.

According to the source code

    // show case accept/reject option only when HR Case is in state Awaiting Acceptance and UR is in state Awaiting Response from User and state reason is Accept Resolution

Please refer to the source code of HR Standard Ticket Actions widget on your instance for more details.

Also, in case you wish to define your own custom actions then you might need to make changes in the existing widget or create a new one. I found following video helpful for defining the custom actions for Standard Ticket configuration.

Hope this helps.

https://youtu.be/9PotredYOMQ

[eyal abu hamad]

In waiting approval also did not bring me any actions !
what should I check next ?