Subject perosn of a HR case

eyal abu hamad · ‎05-07-2023

Hi everyone,

when I attach to a case a subject person he only sees in the portal the "opened for", "subject person" and "Assigned to".

and the action button do not give me anything at all

where can the subject person sees the description and also other taps ?
is that OOTB ?

thanks for help

Sandeep Rajput · ‎05-07-2023

@eyal abu hamad Please refer to the Standard Ticket Page configuration https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/build/service-portal/task/configur... to configure your ticket page for the subject person.

Using this configurations, you can set the visibility of the description field and configuration for the actions available for a user in the Service Portal.

View solution in original post

Sandeep Rajput · ‎05-07-2023

Check with case having 'Awaiting Acceptance' state. See if the actions show up in that case. Please bear in mind that in awaiting acceptance state the actions will appear for the opened for only.

eyal abu hamad · ‎05-07-2023

the button is there but I don't have anything in it ( see in attachment )

in every state I have the same issue only for subject person