Subject Person email id not visible in now mobile

[nikitajos04]

We are trying to access subject person's email address as ${parent.subject_person.email} in the global description field of the HR Template. Email is visible in portal but in now mobile it is showing as ${parent.subject_person.email}. 

Please let me know if you have came across this issue.

Thanks in advance......

[Sandeep Rajput]

@nikitajos04 This looks like more of a limitation of the Mobile app which couldn't translate the Template variables. You can check with ServiceNow support by raising a case to see if this can be addressed in someway. If not then probably you will have to create BR to replace these dynamic variables in description via a script.

Hope this helps.

[nikitajos04]

@Sandeep Rajput Sure, I will try and let you know. Thank you. 

[nikitajos04]

@Sandeep RajputIn the HR Template, there is one field named Global Description and it's type is Translated HTML. There we are trying to fetch subject person's email dynamically through dot-walking. In the screen field, we have given this global description field. Even if I create business rule, it will just update the description in the HR task right not in the global description of that template. 

Is there some other way to fetch dynamic values?

Thanks in advance.....