Submenu to stay even when clicking on a topic

cchacha
Mega Guru

Hi All,

 

This client has a submenu on the service portal but it doesnt stay in its position and disappears when a topic is clicked on. I went to my pdi and see that this exists ootb; but the options are differently configured on the client instance.

How do I configure the submenu? Is it worth making a copy of the ootb and then reediting what comes up in this submenu

 

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