Submit a Change Request from a Record Producer

[peterg157]

I have created a record producer so that users can submit a change request. When the user submit on the record producer, actual change request form is displaying.

Is it possible for the user to just press submit on the record producer to send the change request for approval without them being taken through to the actual change request form?  

Any suggestions please!

Thanks.

[ccajohnson]

Take a look at the OOB Record Producer called Server Reboot. This contains a producer script that is used to just show a message to the user with specific details of the request and does not go to the actual Change Request record. You can model your custom Record producer accordingly.

[peterg157]

Hi Christopher,

I have tried the Server Reboot record producer also. It is also going to the actual Change request form after submitting the record producer.

Thanks.

[ccajohnson · Accepted solution]

Looks like I modified that one myself. Sorry.

You should be able to add a redirect in the producer script. Here is a wiki article that explains it:

Record Producer - ServiceNow Wiki

[peterg157]

Thank you Christopher !

I'm   able to do by adding below line in the record producer script.

producer.redirect="home.do";