Submit button is freezing on incident form in Service Portal (London)

[Sana10]

Hi Community,

I am facing a issue when ever I'm trying to request a incident from service portal (Incident record producers) the screen is getting Freeze when I hit submit and I'm unable to request an incident. How to overcome with this issue. 

Regards,

[VigneshMC · Accepted solution]

Below thread should be helpful

https://community.servicenow.com/community?id=community_question&sys_id=7d2d0974db69eb00656a5583ca961924&anchor=answer_9873ce41dba127002e8c2183ca961922

[Sana10]

Hi Vignesh,

The above thread is for catalog item , I'm facing issue with Record Producer.

Kindly Advice.

Regards,

[VigneshMC]

Thread is for record producers . can you check again ?

Thanks