Submit catalog item as conversation in Virtual Agent

[Jagadish10]

Hello Experts,

I have to demonstrate functionality to submit requests within the Virtual Agent chat window as conversation. I referred documentation > Click here and no detailed documentation present with an example setup.

I referred to articles written by Mark Roethof on submitting the catalog item as conversation and that was written 2 years ago I think. We are manually inserting the REQ, RITM and triggering workflow.

Also, I referred to Hardit's article and video on Youtube, the video does demonstrate how we can do it. The Update set available on ServiceNow store didn't work for me. The topic 'Order a catalog item' keeps loading and don't see the topic created.

I would like to know how we can ask questions (for capturing catalog variable information) and then submit it to generate RITM and fire workflow as is in the catalog item definition.

Please point to any detailed article explaining this OR any tutorial that ServiceNow has, for demonstrating this feature.
@Mark Roethof @Hardit Singh @Ankur Bawiskar Please help.

Thanks,
Jagadish

[Jagadish10]

Hi Hardit,

I figured out the issue. It's working now. Thanks a lot

Regards,
Jagadish K

[Kim Sullivan]

Can you share your solution please?

[Abinaya4]

Hi Jagadish, I am also facing same issue, could you please share the solution.

[ShaileshB]

Hi All, I am also facing the same issue, please provide a solution.

[Abinaya4]

Hi All

When you use ServiceNow provided Submit RITM topics, the catalog item should be VA supported. Otherwise it will not work.

Follow the below steps to submit any catalogs via VA

1. Create a VA flow which can collect all the input required for catalog form submission.

2. Use VA script to submit the catalog.

Va Script

3.Enable Live agent in flow properties.

Pls mark it helpful.