Subscription to a Knowledge Article on Employee Service Center

Go to solution
Vikram_Khatri
Tera Contributor

‎09-29-2025 03:51 AM

Hello Team,

We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view.

 

Screenshot 2025-09-29 at 4.12.17 PM.png

 

Could you please provide guidance on the configuration steps required to activate this feature on the ESC for our client?

 

Thank you,

Vikram Khatri

0 Helpfuls
  • 528 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vikram_Khatri

‎09-29-2025 05:28 AM

Hi @Vikram_Khatri 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823173

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

5 REPLIES 5

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vikram_Khatri

‎09-29-2025 05:28 AM

Hi @Vikram_Khatri 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823173

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************