Subscription to a Knowledge Article on Employee Service Center

Vikram_Khatri
Tera Contributor

10 hours ago

Hello Team,

We are looking to enable the Knowledge Article subscription/action buttons on the Employee Service Center (ESC), as they currently only appear on the native view.

 

Screenshot 2025-09-29 at 4.12.17 PM.png

 

Could you please provide guidance on the configuration steps required to activate this feature on the ESC for our client?

 

Thank you,

Vikram Khatri

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vikram_Khatri

8 hours ago

Hi @Vikram_Khatri 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823173

 

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