Hi @Ketan Pandey
What is your use case? I will not say any harm to use but this plugin is mainly used for case and account escalation
For incidents:
https://docs.servicenow.com/bundle/washingtondc-proactive-service-exp-workflows/page/product/tmt-ass...
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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