Suppress Alerts for Approved Change Requests on CIs during Change Window

[Deepika Jain]

Hi,

I have a requirement,  I want alerts for a Configuration Item (CI) with an approved Change Request to be suppressed during the change window, So that automatic incidents are not created during the change window, while allowing manual incident creation if needed.

I was using the OOTB Flow to mark the CIs in maintenance but i am not getting what filters i should give and is it necessary to create this alert management rule to get this worked.

Also I have created this Maintenance rule but it is also not working, when a change is already there and have affected CIs added in it.

Affected CIs are getting masked in the em_impact_maint_ci.LIST table but when i create a alert it is creating the incident directly for the change CIs. 

Can anyone help and show what I am doing wrong in it or i need to configure something else.

Any help would be Appreciated.

Thanks in Advance!

[Dr Atul G- LNG]

Hi @Deepika Jain 

https://www.servicenow.com/community/itom-blog/alert-suppression-during-maintenance-windows-and-chan...

[Deepika Jain]

Hi @Dr Atul G- LNG ,

Thank you for the response,

I have gone through this article but still it is not working for me, can you give any other solution or any other things i need to check about this issue.

[Dr Atul G- LNG]

Hi @Deepika Jain 

I think then you need to create case with Now support team.