Hi Everyone, I have created a custom Scripted Rest API, using which we post data into work notes of Incident, cases, work orders...etc. Data like screenshot, text, surveys which is in JSON format, and it is coming from third party application. This f...
Hi Everyone, I am getting date in this format: Fri Feb 27 2025, as a string and want to convert it into 2025-02-27 in script include. How can I change format of the date? Thanks in advance
I want to place a variable in the form view of RITM, how to do that?
Hello! We have a scenario where an incident is transferred from an interaction. A few minutes later, the assignee posts a work note and an additional comment at the same time. It is expected that an additional comment notification will be sent but n...
I have one multi row variable set and it has one variable "Acquisition Method" type is select box with options "Lease" and "Purchase". and user will be edit this variable in catalog task level, not while submitting request, it's hidden while submitti...
Hello developers, i have a scenario where a variable which is lookup select box loading the custom table records needs to sorted by order.Here is order is a column("u_order" which is integer) in that custom table . so based on u_order the list record...
We’ve noticed a delayed transaction issue occurring during parent incident updates. Is there are any known limitations or constraints related to child incidents?
Hi All, I am new to service now and I need to identify the date I specify is holiday or not from the entry in Calendar, also need to know if its working day then what are the working hours for that day from Calendar. I know these all things I can fin...
how to create multiple functions inside one script include in servicenow. I have one scenario - I need to make all the fields readonly if the user is part of a certain group group 1 and editable if the user is part of group2. But if the user is part ...
Hi Community,I'm currently building a process to upload Configuration Items (CIs) into the cmdb_ci table. The requirement is as follows:A catalog form allows users to upload CI data via an Excel sheet.Once the request is submitted and approved, the d...
Hi All,When I am opening a form, I am getting the double view issue. Attached the image for sameHow to fix this issue?
Hi All, How and where to check the values populating in activity log as soon as request is createdin our request flow, if requested for is different than requested by then initially requested for is setting as requested by then its updating the valu...
How can we copy an attachment from the incident table to the problem table field of type 'File Attachment'?
I have a requirement to send a multipart request having an input Json and input file. The input file is a compressed zip file in ServiceNow and expectation at third party is to have type string and binary format for the file as in screenshot. Also, t...
I am on the record page within the workspace and have added a button. When the button is clicked, I want to capture the current page URL. Specifically, I need to extract the sysID parameter from the URL: URL Format:<Instance Id>/now/mfg/isa-equipment...
