Survey for case type

[AnciaM]

I have scenario where I have created case type , we need surveys to trigger for the case type. I have created new survey in the scoped app . However the CSAT survey of case(sn_customerservice_task) is generated. How to solve this issue as I need the new custom surveys to be triggered . The trigger on the survey has the table as the new case type.

[J Siva]

Hi @AnciaM 
You need to modify the trigger condition on "CSAT survey of case" survey to exclude the new case type.
Regards,
Siva

[AnciaM]

None of the survey triggers after adding condition in the trigger rule of 'Customer Service Satisfaction Survey',  to exclude the new case type

[J Siva]

Could you share the screenshots of both survey configurations?

[AnciaM · Accepted solution]

Issue was that repeat interval was set in the custom surveys whereas in the OOTB CSAT survey , nothing is specified. It is getting triggered now.