Survey Management out of the box?

[gnunez]

Hello,

We are exploring the possibility of adding surveys after our incidents are resolved/closed to get customer feedback. When going through the documentation, I can't seem to figure out if Survey Management is out of the box? I also see Service Portal referenced a lot, but we aren't there yet. Does anyone know if we can if this is something we can implement with out service portal?

Thanks,

Grace

[Munender Singh · Accepted solution]

Hi,

Yes survey and assessment is OOB feature available and you can customise it also.For utilising this feature you have to first enable the survey plugin.

Regards,

Munender

[p t1]

Hi,

Activate Service Portal Plugin you can able to create your own custom survey..

Thanks

[gnunez]

Thanks for the response! Would we be able to use it even though we currently do not use service portal?