SURVEY MANAGEMENT

[Rohith Dasari]

Configure a Survey once an incident is closed. 
Once a survey is triggered to a user, If the same user closes the incident in next 10 mins, survey should not be triggered. 

[Sandeep Rajput]

@Rohith Dasari You should accomplish this requirement via a workflow/flow where the flow will trigger on the incident closure and will have a timer to wait for 10 mins. After 10 mins, it will check if the Survey needs to trigger or not.

[Rohith Dasari]

Actually the condition was If the same user closes an another incident within 10 minutes, the survey should not be triggered.

In flow designer, we can create an action that is "wait for condition" there we can set time as 10 minutes. But the thing was after 10 minutes it has to check condition whether the same user closes an another incident or not.

[Sandeep Rajput]

@Rohith Dasari Instead of wait for condition, you should use Wait for duration action in the flow.

You can specify the duration as 10 mins and the next action would be a Look up record action to check if any incident was closed by the requestor in last 10 mins.

You can plan to have a flow variable and set it to true if any incident was closed by the requester if not set it to false.

Hope this helps.