Survey result Dashboard report

[John Mohr]

Hi everyone,

We are sending out a survey after an incident has been resolved.  One of the questions is asking the helpfulness of the technician.

We need 2 reports on our survey result dashboard from that question:

One to display the TOP 10 technicians (based on their average helpfulness score), the other to display the BOTTOM 10 technicians based on the average helpfulness score.

We would prefer it to be a horizontal bar chart with a color scheme to match the color rule we use for the overall average for all the technicians (in a Singe Score report) on the same page.

Has anyone done this (or similar) before?

Thanks in advance for your help!

John

[John Mohr]

Thanks!  That's about as far as we've gotten here.  Was wondering if there was somethin we missed.  We'll look into the Performance Analytics.

[Sebas Di Loreto]

@John Mohr 

Sorry I couldn't help more.

PA should provide you more tools. The issue here is that while you are aggregating the information using a three level dot walked field, then you want to average the value field AND sorting based on that average number (top or bottom).

Once you created the PA indicator (along with the breakdown), you can use a dashboard PA widget to present that indicator in many different ways.

This will take you a few days of investigation and tests...

[John Mohr]

Hi,

We decided to go a different direction on this & dropped the Bar Chart from the dashboard and went with list reports and interactive filters.