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06-16-2025 02:37 AM
Hi
I need to display the Short Description of the REQ while the survey is being triggered.
We are using this IT Customer Satisfaction Survey.
When REQ and INC is closed complete, the survey should trigger
This is happening.
But when Incident is being triggered, the Survey includes the Short Description.
When REQ's survey is triggered it is not displaying the Short Description of REQ.
How can we achieve this??
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06-16-2025 02:53 AM
what it shows currently for REQ?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-16-2025 02:54 AM
It is showing just the REQ number
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06-16-2025 03:49 AM