Survey Title

Abdul
Tera Contributor

Hi

 

I need to display the Short Description of the REQ while the survey is being triggered.

We are using this IT Customer Satisfaction Survey.

When REQ and INC is closed complete, the survey should trigger

This is happening.

But when Incident is being triggered, the Survey includes the Short Description.

When REQ's survey is triggered it is not displaying the Short Description of REQ.

How can we achieve this??

 

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Abdul 

what it shows currently for REQ?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

It is showing just the REQ number