Survey URL

[Moe13]

Hi all,

We have surveys that goes out after the incident is resolved. I am trying to update the survey URL from opening in the back-end. I want it to open in the Service Portal instead for callers to complete. Could you please out line the steps to achieve this? Thank you in advance!

[Mallidi Suma · Accepted solution]

Hi @Moe13 ,

If you want your users to open this in platform view then go with false in this system property "sn_portal_surveys.sp_survey.email_redirection".

If you want your users to open the survey in SP or ESC make the same system property "sn_portal_surveys.sp_survey.email_redirection" to true.

Please mark my answer as helpful and accept it as a solution, if it helps you!!

Thanks & Regards,

Suma.

[Mallidi Suma · Accepted solution]

Hi @Moe13 ,

If you want your users to open this in platform view then go with false in this system property "sn_portal_surveys.sp_survey.email_redirection".

If you want your users to open the survey in SP or ESC make the same system property "sn_portal_surveys.sp_survey.email_redirection" to true.

Please mark my answer as helpful and accept it as a solution, if it helps you!!

Thanks & Regards,

Suma.

[Moe13]

Thank you! I appreciate your help.

[User531964 · Accepted solution]

You will also want to ensure the portal you need them to be able to do the survey is identified as the Default. So go to Service Portal > Portals and check on the list view Default is true. You may have to expose that field in the list view.

[Moe13]

Thank you so much!