Switch Notification Navigation from Platform to Service Operations Workspace

[Marcus Walbridg]

We are currently going to switch all of our IT users from using the platform to Service Operations Workspace to work all ITSM related records (change/problem/incident/requests etc......).

One of the main parts of this shift is making sure all of our notifications take them to the workspace instead of the platform.  What have others done to accomplish this and is there any good approach that we can take?  Thanks!

[DanielCordick · Accepted solution]

I just recently had to switch users from platform view to workspace view. I created a mail script that calls a script include I created, the script include would return the link that directed users to the appropriate workspace based off their role.

I then had to find all the ${URi_REF} links and switch to my mail script

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[Marcus Walbridg]

I basically walked into a bunch of notifications that are already made.  Do you have any advice on identifying which need to be changed?  

[DanielCordick]

If you go to notifications, you can search for Text {URI_REF}

 

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