Sync the state filed, work notes and comments using Ebonding Spoke

[kumar22]

Hi Team,

We are integrating the two ServiceNow instances using “ServiceNow eBonding Example Spoke” and we successfully creating the incident in destination instance. But we are facing few issues as below:

1. On Hold Reason mapping from source to destination
2. Mapping the Resolution code and Resolution Notes while Resolving the Incident
3. Sync the additional comments and Work notes without duplicates.

I have cloned the OOB PayloadBuilder script include and modified the code to achieve the above scenarios but it’s not working properly.

If any one has worked on similar requirement, please suggest on this.

Thanks!

[Yashsvi]

Hi @kumar22,

please check below link:

https://www.servicenow.com/community/itsm-forum/in-servicenow-ebonding-how-to-update-worknotes-and-s...

Thank you, please make helpful if you accept the solution.

[kumar22]

Hi @Yashsvi 

I tried with the OOB update remote Incident flow action in the Source incident to send the work noted and additional comments to the target instance. The work notes and comments are reflected in the target but whenever adding the latest comment/work note, the previous comment/work note is reflected in the target incident. 

Any advice?