Syntax for a condition on a UI action

velvet · ‎10-10-2018

I have a ui action that pages the on-call person based off the assignment group of the incident. It will page the on-call person for a on-call schedule that is using that assignment group. Some assignment groups are not on-call so I want to exclude those groups. So on the ui action, how can i exclude 4 groups, so that the ui button does not show when these groups are assigned to the incident. Groups A, B, and C.

Jim Coyne · ‎10-12-2018

You could add a new True/False field called "On call" to the Group table and use that in your condition:

Tag all your on call groups by setting the field to "true". Easier to maintain with a checkbox instead of changing code to make the UI Action appear or not for the groups. Your condition could then be:

current.priority == 1 && current.assignment_group.u_on_call == true

Another way of doing it would be with the "Type" field on the Group table, and adding a Type of "On call". But that could be a bit of a pain depending on how things are configured in your instance. OOB, the Assignment group field on Task has a reference qualifier of:

To me, that's a mistake. The default reference qualifier should be blank, and any overrides should be in Dictionary override records for the appropriate tables.

Personally, I would go with the "Type" field as it gives you a lot of flexibility, but it might take a bit to get all your groups setup and working properly in all the different task tables. That's why I like to do it right from the start of an implementation. The new "On call" field, however, makes it quick to add what you need now.

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Steven Parker · ‎10-10-2018

This is the "isMemberOf" syntax you can use:

!gs.getUser().isMemberOf('Support Center Team') || !gs.getUser().isMemberOf('Active Directory Team')

That should exclude Support Center Team or Active Directory Team if the user is a member of that Team.

OR if you just want to exclude it from the Assignment Group, it should be something like this:

!current.assignment_group == 'sys_id_of_assignment_group'

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven

velvet · ‎10-10-2018

I added the line for the group and now the button is not there at all

current.priority == 1 && !current.assignment_group.nil() &&!current.assignment_group == 'c30aeac7dbb68300c7e57afc0f961960'

Steven Parker · ‎10-10-2018

It's the syntax of your condition (bolded below). Partly my fault for providing the == and not the != syntax. Probably could have still used sys_ids with the !=, but it's easier to follow when you use the actual groups name with .getDisplayValue() instead of sys_ids:

current.priority == 1 && !current.assignment_group.nil() && current.assignment_group.getDisplayValue() != 'GROUP NAME'

Example from my test instance:

current.priority == 1 && !current.assignment_group.nil() && current.assignment_group.getDisplayValue() != 'Network Team'

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Steven

Steven Parker · ‎10-12-2018

Velvet did you try this? It works...I tested it in my personal instance:

current.priority == 1 && !current.assignment_group.nil() && current.assignment_group.getDisplayValue() != 'Cogito'

Just keep adding && and groups to it as needed

Please mark this response as correct and/or helpful if it assisted you with your question.
Steven