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sys_id changed after retriving update set on another instance

elena_ustymovyc
Kilo Contributor

Hi Everyone,

we 've met strange behaviour on Fuji:

-create update set on instance A (for example sys_id of target object "47c3e8b00f73a100e201244be1050e8f")

- retrive it on instance B

- got sys_id changed on B   "47c3e8b00f73a100e201244be1050e8f"     into   "ba7436690f7bc600ac57244be1050ed3"   log on instance B says: "didnot find sys_id 47c3e8b00f73a100e201244be1050e8f"

***having checked B - i didn't find any object with 47c3e8b00f73a100e201244be1050e8f

what can be a reason??

+ directly import xml file to instance B didn't help

6 REPLIES 6

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

Hi Elena,



Do you still have the update set on A and if you export it as XML, does it have the sys_id you mentioned?



Regards,


exactly that, Sergiu.   Exporting via XML gave different sys_id.


btw... just to make sure, you're using the Export to XML related link ui action, right?



Thanks,


Berny


bernyalvarado
Mega Sage

Hi Elena,



It sounds like is missing a reference when moving your changes to instance B. Have you tried moving an update set with only that record (47c3e8b00f73a100e201244be1050e8f)?



Thanks,


Berny