sys_ui_section skipped records on upgrade

[snoozer]

We just upgraded our ServiceNow version and I'm looking through skipped records. There are a lot of skipped records related to the sys_ui_section table. Not unexpected. I'd really like to see which forms these apply to, but I can not figure out how to find them. Usually there is a "show related record" link so I can go to the actual record, but there is no such link on these records.

When I try going directly to the UI Section record URL with the sys ID specified, I get a "record not found" message.

How can I find out which forms these skippeed records allude to? I've just been opting to retain our customizations because I want to keep whatever our users are used to, I would really like to know what it is I'm retaining and what are the actual changes ServiceNow made.

[Sandeep Rajput]

@snoozer Did you try the Resolve Conflict button to make the comparison between the current version and the OOTB version? Also, you shouldn't revert to base unless you are sure about those sections and  you wish to revert to OOTB form layout. 

[snoozer]

Yes, Resolve Conflict shows XML files which I don't really know how to read or how they translate into a form layout. The only differences highlighted are just differences in <sys_created_by>,<sys_created_on>, <sys_id> and similar values. Everything else being the same, I'm struggling to even figure out what our actual changes are. This is why I'm trying to find the form. I want to compare our form to my PDI so I can actually see if anything is different. The problem is that I just don't know what form to look at.

[Sandeep Rajput]

@snoozer The XML is noting but the XML representation of your sys_ui_section form record. Try to look for name (represents table name) view(represents view name in which section resides) in XML. This way you will be able to connect the record to an existing section in the sys_ui_section table.

[Mark Roethof]

A sys_ui_section deleted can perfectly happen. For example these don't need to be the main form lay-out themselves, it can also be sections on the form layout (hence: sys_ui_section), the tabs. It's not strange that customers juggle this around, delete, add, etc.. When doing a compare then, I would expect that it would mention deleted 🤔.

Can you else share some screenshots? And where needed just mask any company specific info.

[snoozer]

I'm beginning to understand. So this is a section on the form and not the whole form itself. I think I have found the form and section in question. 

Here's a screenshot of the compare. Very little is different except for the sys_updated-type fields. What's weird is that it says I am the one who updated it, but I have never had occasion to even look at the table being referenced, let alone make any changes. Neither do I see any changes in this section between our form and the OOB form on my personal instance.