sys_updated_on, opened_at and sys_created_on show UTC instead of current time

[Pelo Ntwampe]

Hi,

We have an issue where we use the sys_updated_on, opened_at and sys_created_on fields from the Incident table in a UI Page, but when the values of these fields are displayed, they're all on UTC/GMT date&time instead of the current date&time based on our timezone.

The activity log in the Incident record shows the correct date&time based on our timezone, but once we call these fields in the UI Page, the values are all in UTC/GMT date&time.

I have tested the UI Page by calling nowDateTime() and I get the correct date&time with our timezone.

Any ideas?

As a note, we recently updated our instances to Eureka Patch 9 Hot Fix 1 and one of our users noted the issue with the UI Page after that.

Thank you.

[Anurag Tripathi · Accepted solution]

Hi ,

How are you displaying the fields on the ui page??

If you use fieldName.getDisplayValue() to fetch the data and then display it then it will convert the date-time to the user's locale and also the user's format.

[Pelo Ntwampe]

Hi,

Just tested this. I was using targetrecord.opened_at, instead of targetrecord.opened_at.getDIsplayValue().

Thanks,

Pelo Ntwampe

[anezka_neckarov]

Thank you Anurag, it works 🙂 

I just tried that.

recordGR.getValue('sys_created_on') -> returns UTC time 

recordGR.sys_created_on.getDisplayValue() -> returns user's time