Sys user reference field variable not showing disabled users

[Moedeb]

I have a requirement to show disabled users on a reference field that is set on the sys_user table.

Currently the way it is setup it only shows enabled users for the 'normal' users & even the itil users, however as the Admin I can see them fine.

Any help would be appreciated. 

[Maik Skoddow · Accepted solution]

Hi @Moedeb 

OOTB there is a onBefore Query Business Rule "user query" which filters out the deactivated users. After deactivating this BR you should be able to see all users:

Maik

[Moedeb]

Thanks @Maik Skoddow, I ended up editing the business rule to include those with the itil role rather than disabling it completely.