SysId needs to be converted to the Display Value

[dev_K]

Hi All,

I have a catalog item that uses MRVS, i need a combo of 2 values from the form to populate a a field on the MVRS:

Im using g_service_catalog.parent.getValue() and it works for the first value but second gives me the sysID of the value. How to get the display value instead?

[Badrinarayan]

Hi @dev_K , 

To convert a sys_id to its display value in ServiceNow, you can use the GlideRecord class or GlideAjax depending on whether you are working on the server-side or client-side.

Server-side (using GlideRecord)

If you're working on a server-side script (e.g., Business Rule, Script Include, etc.), you can retrieve the display value like this:

var gr = new GlideRecord('table_name');  // Replace with your table name
if (gr.get('sys_id', 'your_sys_id_value')) {
    var displayValue = gr.getDisplayValue();  // Get the display value of the record
    gs.info("Display Value: " + displayValue);
}

This will return the display value of the record that corresponds to the given sys_id.

Please Mark it as Helpful and Accept the Solution , If your Solution is Resolved

Thanks Regards 

Badrinarayan