System adding updates to update set

arnoldha
Tera Guru

Hi guys,

 

I'm facing some issues with my update sets. Out of nowhere, without working on my instance that day, I saw that System added multiple updates (changes in system_properties, catalog items, record producers) without me doing anything. Is it normal and what should I do regarding that ? Is it better to move those updates to "Default" or would it be better to keep it in the update set ?

 

Thanks in advance 🙂 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@arnoldha 

what type of updates are those?

Who is the created/update by for those?

Even if upgrade or any patch gets applied it should not impact update set.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks for your answer @Ankur Bawiskar . I've never encountered this kind of problem but here are a few screenshots so you can see...

 

arnoldha_0-1690373303232.png

 

arnoldha_1-1690373339899.png

 

@arnoldha 

Ideally this should not happen and it's strange as all are updated by system user

Please check this

1) few of the record producers got updated by system, so please check the version if upgrade happened etc

But I would recommend raising HI ticket for this to identify root-cause and get a resolution

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader