System Administrator can't elevate roles to security_admin

[yusukeyonenaga]

Somehow System Administrator has been unable to elevate role to security admin...

Is there any possibilities?

When system administrator select "Elevate roles" on user menu, pop-up is shown but cant choose security admin on that pop up...

Need some configurations to show security admin on popup in above, or somehow data was lost..?

[yusukeyonenaga]

It seems, some important table data was lost when transfer from development to production.

We contacted to ServiceNow staff and they fixed problem, but I don't know the detail of what cause this issue....

You better to contact ServiceNow staff.

[BhupeshG]

any solution to this issue. we are also facing the same issue after upgrade to London.

[Chuck Tomasi]

Do you still have a role called security_admin under User Administration> Roles?

[yusukeyonenaga]

It seems, some important table data was lost when transfer from development to production.

We contacted to ServiceNow staff and they fixed problem, but I don't know the detail of what cause this issue....

You better to contact ServiceNow staff.

[Jace Benson]

I'd open a new community post as folks don't generally watch these older posts.

Also. Check if the property "glide.ui.impersonate_button.enable" is set to false, if so set it to true.