We recently started our switch to Configurable Workspaces for our custom apps and ran into an issue getting Modals/UI Pages to pop up using the traditional UI Actions/UI Pages methods used in the classic experience. During my deep dive online I had a...
Dear all, we have a custom KB article field on incident table which is reference to kb management and using condition as work flow state is published. So, ITIL users are doing a trick here and adding other workflow state kbs also to that incident. So...
Hello Folks,Has anyone used external custom component in Service Operations workspace??FYI external custom components are developed through ServiceNow CLI.
I'm trying to have a catalog client script that works onChange to gather information on the user and compare their entry in the monitored field newValue and make sure that it doesn't contain their extension. However I am going in circles, any tips? ...
i am working on demand form,it contains 2 categories 1. Program 2. project .i was configured program demand as parent and project demand is child(project demand is added in the related list ).Program Demand is reference field,my requirement is if pro...
How to create parent child relationship between records on Custom Table?
All, I have a requirement where I need to update the impact and urgency choice list values on the incident table . There are existing values for impact and urgency in the incident table starting from 1 to 4 with old labels. Now as per the requiremen...
Hi Team , can any one please help me here . When we are creating incident from Platform . If we select category > Application then Department , Application name and Issue type will appears, for more info please refer the screenshot below . Here A...
Hii all i have to make this requirement to my instance..A checkbox named “CMDB update” will be available for the Change requesterand Change manager to submit an interest for CMDB update. Check box willcreate an automated CTASK for Configuration Manag...
Hi,I have a two fields called Life cycle stage and Life cycle stage status on location(cmn_location.LIST) table.I want to know:1.What these fields are used for.2.How can I utilise these fields.3.What is the dependency of those two fields.Once i choos...
My situation is I need to create a variable where the variable value should be combination of other values i.e., from a certain table.For example,I need to create a variable name value where value consists field1 + / + (column label)field2 + / + (mod...
I am having requirement that if selected user is "inactive" a message needs to be populated saying 'selected user is inactive' using OnChange client script on resource plan table and reference field refer to "sys_user" table.Thanks in advance.
Hi Everybody ,I am using UI Policy in catalog item but its not working in catalog and if i cross check in incident form so there is workand i just want to confirm that is any upgrae neede,.Could any one suggest me out.
Hi All,I want to create a report for the Incident table where I want the field Same Day Closure (It must calculate the difference between the closed time and the opened time) it must return the value in the form of Days only. Now the output is coming...
Hello All, We have an OOTB acl This ACL does not allow users with no role to update existing user record.But I have a requirement to update user record from a custom Portal widget. Need help to achieve the same.What should I do in order to update the...
