Hi, So I am creating a change request application and I have 3 types of users (requester/Aprrover and fullfiller). I want each user to have a different type of form. I have created different form views in the studio, i want to know how can i assign ...
Can I manually create an event handler in the UI Builder to allow navigation within the same tab upon clicking?
Hello exportsI have created a UI action in problem table for download PDF .but My current UI Action.function exportPDF() {var sysparm_table = g_form.getTableName();var sysparm_sys_id = g_form.getUniqueValue().toString();var instanceName = 'https://My...
Hi Experts,I created a UI action button 'Delete Duplicates Revision Summary' found in a record form. The functionality is to remove the duplicates entries of u_revision_summary field from the Activity Stream. Please refer to below image. However, it...
How to not allow any spaces after the text in a variable
Where can I check the knowledge base that this Search Knowledge is referring to? I'm not familiar with the Service Portal, so I would like to ask the experts in the community. Thank you.
Hi, I am looking for a way to configure my dynamic record producer to auto assign the incident based on the answers to the relevant resolver group or resolve the ticket based on the answers the end user puts in. for example If end user selects produc...
Hi Community Coul you please help me with the below what went wrong.The expected result is when an incident is loaded it should display all the incidents assigned to the caller.However im getting only the first info msg and not the incident numbers.A...
Hi,Chat shows available from the service portal but the option is not available on the navigation.
How to enable Recommended framework for ITSM in Service Operations Workspace in vancouver
Hello Everyone, I am Trying to Integrate CISCO SDWAN with ServiceNow for Incident Creation. 1.SDWAN need Web hook url of ServiceNow and Basic Auth Credential from there end.2.I have provide the Table api and user with admin access profile.but in Ci...
Hello I need help on this use case. Would request you to help me on this. I need to send an automated email notification after 5 minutes after the user has created his request. And this automated email notification only should be sent for the request...
I want to add watch list and opened by in CC.Thanks in advance
Hi all, I need a solution for the following scenario: 1. Asset display name is a combo of a asset tag and model.2. Related CI's name is the same as the asset 3. I need a business rule that will adapt the CI's display name when user changes asset'...
Hi everyone, Good Afternoon, I just want to know how can i trigger topic in the virtual agent from another topic using script bot response.I know that OOB there is no way to trigger a top from another topic. So, just want to know is there any workaro...