We are looking for some technical help on the AI specific modules. We have downloaded and installed the “Issue Auto Resolution plugin [com.glide.cs.auto_resolution]” available as part of Glide Virtual Agent and ITSM Virtual Agent Conversations” on ou...
Hi All, Thanks for looking into the issue we have a requirement to generate parallel approvals for each application selected from multi row variable set; Multi Row variable set is as below;Application Name Application Support group User selects t...
When I return an SSL error because the SSL certificate is not valid when I call a ServiceNow instance from an external server, can I check the return message on the ServiceNow instance?
Hi Experts, I have a Group Membership Catalog item to add/remove members to group and a Flow Designer associated to the item which triggers approval to Group Manager and performs the below action --- Upon Group Manager Approve, automatically add/remo...
When creating a REST API Calls - where are they stored in ServiceNow
Hi Connections, We have user/groups provisioning issue and that is known issue, we have start manually on demand provisioning every Monday to sync user/groups added newly, we have a catalog item which will run daily/weekly/monthly, want I need to und...
Hello, My Personal Developer instance is currently offline, and it has not been able to wake up despite waiting for very long time. Here are the details of my instance:Instance Name: dev210544Issue: The instance is showing as offline and waking up ev...
Hi Team , can anyone please help me here with this requirement . The requirement is when any approval gets triggered for RITM and if approver doesn't approve for more than 15 days then 3 reminder emails should trigger to the approver and after than ...
Hi , Could you please tell how can i copy the response body (which we will get when we hit the import set api) to another table . ex: { "import_set": "ISET29325654", "staging_table": "ABC", "result": [ { "transform_map": "ABC Transform Map", "table":...
Hi Community, I have created a record producer and created variable called "Description" but max length it is showing "256". Can we increase the max length? If so, by how much? Thanks,Srinivasu
Hello All, We are working on integration between ServiceNow - OpenStack for ordering VM, deleting VM etc. Would like to know if anyone has done this before and what all ports are needed to be opened for it.
Hello Any possible reason why this occurred in dashboard? "Part of the query on task_sla has been ignored because of read security rules on task_sla.task.ref_incident.incident_state", thanks in advance for the answers.
I used chatgpt to hlep write a client script and script include. I basically have 3 fields on a form that needs to be populated from data that is on a completely different table. Hence the script include. var autoPopMei = Class.create(); autoPopMei...
Hi @ANKUR BAWISKARHow to make mandatory text area field in UI page?Let me know how to client script in ui page I wanna use this UI pages on change request table , Some one changes Planned start& end date to past date they mentioned additional infor...
Recently our instance got upgraded to Washington DC and after that few of the users not able to see the content of the knowledge article. The article got created and Published by those users and they are not able to see the content of that article. P...