Best practice while creating the workflows I have few question for the workflow process, please provide your inputs if you have any idea -->we can create induvial workflows for every catalog item in the system? or one standard workflow is good for al...
Hi guys,I need to change from 1 approver to 2 approvers. I am looking at Change Approval Definition - CAB Approval and the default is first response. How can I change to require only any 2 approvers in the CAB/Change Managers group? I do see a field ...
Hi All,I am using Vanocur version. Issue is, when Change is moving to Scheduled state, Work Order Task "Assigned To" is getting assigned if "Assigned Group" is already assigned otherwise not. Requirement is to stop the auto assignment to "Assigned T...
I had used Filter Breadcrumbs,Data Table from Instance Definition but unable to see the filter icon is there a way I can get the Icon
HiHow the attachments are automatically attaching using create incident inbound(OOB) action while sending any eamil with attachments. while i am creating any custom inbound action on incident those attachments are not attaching automatically. Is ther...
I have cloned the "Create Incident" Sub-Flow. Note that this is a SubFlow not a flow. I am now modifying the Activity called: "Create Task". I have added "Location" down the bottom. This is a field that the SolarWindows team would like to popul...
Hi Team, Urgent Requirement is that, we received an email with attachement (excel) in the below format. Once we received the email, read the attachment and validate the reference number, start date and duration and circuits. After read the excel att...
I have an Attachment type variable on record producer, when I try to click on upload in service portal, it is NOT responding sometimes. sometimes it works fine.Please check below screenshot, after clicking on upload it will NOT show anything and If I...
Hi All, We have a flow which creates Requests in ServiceNow, We have to update the trigger condition on flow to process RITMs creation based on the subject content ,if the date at end of the subject line of the email is older than 60 days from curre...
Hi Experts ,We have a created one transform map on cmdb_ci class , where name and serial number are set as "Colease" to update the record. However it is changing the Name and Serial number from lower case to upper case, which is coming from the sourc...
Hi All, Can someone help me with the below email notification code modification?It was earlier: View request: RITM0030864 and I would require: only a view request in a button text and clicking the button text should redirect to the portal page. Plea...
I have few basic queries on Service Catalog REST API:1. Is it an OOTB API?2. Does SN Vendor provide E2E support for this API now & in future too?3. We are currently in Vancouver Patch 5 version, will this API support this version?4. And is it upward ...
Hi All, We have enabled these below in email properties still . email is not going to the customer Email send Failed
I'd like to have a simple two question survey for a scoped custom application. Is there a way to store the results of this survey on a table that I can create in the scoped custom application?
I know that there is ServiceNow Certification Self-test tool on vendor instances that provides a peek of compliance in coding standards and deviations from best practice in coding so that it can be aligned before app submitted for certification. Wh...
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