System Administrator can't elevate roles to security_admin

[yusukeyonenaga]

Somehow System Administrator has been unable to elevate role to security admin...

Is there any possibilities?

When system administrator select "Elevate roles" on user menu, pop-up is shown but cant choose security admin on that pop up...

Need some configurations to show security admin on popup in above, or somehow data was lost..?

[BhupeshG]

Here is the correct answer for London

This issue (impersonation not working & elevate roles not showing up) seems to occurring becuase of an existing problem PRB1276184 with the platform.

Here is the link to the known error article:
https://hi.service-now.com/kb_view.do?sys_kb_id=cd259578dbf5eb00fb4ae15b8a96199c

I have attached the problem to this incident so that you can view the Problems associated to your incidents by navigating to: Self Service --> Problems.

Solution:
The following workaround has been advised:
Go to the sys_properties table and locate the below property.

glide.rest.apis.disabled

Ensure that the value of this property is Impersonate API by removing UI Impersonate API from the Value.
[The original Value included both Impersonate API and UI Impersonate API]

[nisha2606]

Yes this works

[MGanon]

Worked! Here is the breakdown.

Upgraded 2 instances from Madrid: 1 to Orlando, 1 to New York

Created 1 New York instance.

Results:

• Madrid to New York upgrade included the glide.rest.apis.disabled property but required removal of UI Impersonate API before elevation would work
• Madrid to Orlando upgrade included the glide.rest.apis.disabled property that matched the M-to-NY upgrade but did not require modification
• Fresh New York instance did not have the glide.rest.apis.disabled property

[MGanon]

If you issue is resolved, I recommend marking the response from BhupeshG as the correct answer to close the string.