System property

[pratyusha11]

Configure the values below in json format in a system property

[Ankur Bawiskar]

@pratyusha11 

but what to put in property ? what mapping?

Example: consider I want to map assignment group with location so in system property I will store like this

Then I can easily get the location associated to that group using this background script

Something similar you can also do

[
  {
    "group": "acme",
    "location": "India"
  },
  {
    "group": "support desk",
    "location": "Australia"
  }
]

Script:

// JSON object as a string (usually stored in a property)
var groupLocationJson = [
  {
    "group": "acme",
    "location": "India"
  },
  {
    "group": "support desk",
    "location": "Australia"
  }
];

// ---- FUNCTION TO GET LOCATION BY GROUP NAME ----
function getLocationByGroup(groupName) {
    for (var i = 0; i < groupLocationJson.length; i++) {
        if (groupLocationJson[i].group.toLowerCase() === groupName.toLowerCase()) {
            return groupLocationJson[i].location;
        }
    }
    return null; // not found
}

// ---- EXAMPLE USAGE ----
var groupName = "support desk"; // Replace with input as needed
var location = getLocationByGroup(groupName);

gs.info('Group: ' + groupName + ', Location: ' + location);

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Viraj Hudlikar]

Hello @pratyusha11 

Your system property will be as per below screenshot:

Your value of property will be as showcased below.

{
  "criticalServicesZero": [
    {"totalCIs": "1-4", "risk": 200},
    {"totalCIs": "5-9", "risk": 200},
    {"totalCIs": "10-30", "risk": 300},
    {"totalCIs": "31-100", "risk": 400},
    {"totalCIs": "101+", "risk": 500}
  ],
  "criticalServicesOneOrMore": [
    {"totalCIs": "1-4", "risk": 500},
    {"totalCIs": "5-9", "risk": 1000},
    {"totalCIs": "10-30", "risk": 1000},
    {"totalCIs": "31-100", "risk": 1000},
    {"totalCIs": "101+", "risk": 1000}
  ],
  "infrastructureCIOnly": {
    "risk": 1000
  }
}

Now when we try to use this property in background script with below code you can use value from it.

var gr_prop_JSON_value = gs.getProperty('property_test');

var riskConfig = JSON.parse(gr_prop_JSON_value);

// Now you can access the data, for example:
var riskValue = riskConfig.criticalServicesZero[0].risk; 
gs.print(riskValue); // this will give output as 200.

var totalCIs = riskConfig.criticalServicesZero[0].totalCIs; 
gs.print(totalCIs ); // this will give output as 1-4.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[pratyusha11]

How to configure 'depth' here ?

[Viraj Hudlikar · Accepted solution]

@pratyusha11 

The JSON structure is designed to be easily parsable by a script that would calculate the risk.

• criticalServicesZero: This array groups all the rules for when the script identifies zero critical services at Depth 1/2.

• criticalServicesOneOrMore: This array groups all the rules for when the script identifies one or more critical services at Depth 1/2.

• infrastructureCIOnly: This object handles the specific edge case where the record has an infrastructure CI but no related impacted services, assigning a fixed risk score.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.