Table list keep loading and later displaying timeout

[Vinod S Patil]

Hello Team

We have one table called Server App Relationship(u_server_app_relationhip). In list view I am giving one condition in the filter "Class IS Windows Server", It's keep loading and later displaying like time out.

Could you please help me to resolve this

[piyushsain · Accepted solution]

Hi,

It may be due to a lot of record on the table, which is taking time in loading. Please check the number of records and try to add more queries in the filter to decrease the number of records in the list. You should also check any active transaction under your name and stop them if they are running for a long time. I have also seen heavy dashboards sometimes causing delay in opening other tables. Please check if your dashboard is taking too much time to load

[piyushsain · Accepted solution]

Hi,

It may be due to a lot of record on the table, which is taking time in loading. Please check the number of records and try to add more queries in the filter to decrease the number of records in the list. You should also check any active transaction under your name and stop them if they are running for a long time. I have also seen heavy dashboards sometimes causing delay in opening other tables. Please check if your dashboard is taking too much time to load

[Dr Atul G- LNG · Accepted solution]

Hi @Vinod S Patil 

The prime reason can be high number of record and filter condition need to match a good number of record or you are trying to show all available fields.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786335

[Anand Kumar P]

Hi @Vinod S Patil ,

Do u_server_app_relationhip.FILTER from left nav and then filter Class IS Windows Server see if it works.

Else do this in instance url

sysparm_filter_only=true

For example:

https://your-instance.service-now.com/u_server_app_relationhip_list.do&sysparm_filter_only

Mark it helpful and solution proposed if it serves your purpose.

Thanks,

Anand