Table with inactive module
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11-27-2024 12:02 AM
Hello
I have an application with one module which is inactive as of now. Now when I'm trying to search for application name in the application navigator I'm not able to see application name .
How does it work functionality wise please let me know
Thanks in advance 😃

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11-27-2024 12:32 AM
@anvitha ash Isn't this expected? If the corresponding module is inactive the application shouldn't be available in application navigator.
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11-27-2024 12:37 AM
@anvitha ash wrote:Hello
I have an application with one module which is inactive as of now. Now when I'm trying to search for application name in the application navigator I'm not able to see application name .
How does it work functionality wise please let me know
Thanks in advance 😃
Hello,
When a module in an application is inactive, it typically won't appear in the application navigator search results. This is a common behavior to prevent users from accessing or interacting with inactive components. mypoints search
Best Regards,
Julie Doyle
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11-27-2024 12:53 AM - edited 11-27-2024 12:58 AM
Navigate to following
For apps:
https://{your-instance}.service-now.com/now/nav/ui/classic/params/target/sys_app_application_list.do
For modules:
https://{your-instance}.service-now.com/now/nav/ui/classic/params/target/sys_app_module_list.do
There locate the module and you will be able to activate it == make it visible.
= = = == = = = = = = = and eventually = = = = = = = = = = = =
Then you can restrict the visibility to specific audience only if required...
Restricting the visibility of an application - click the record in the above link and add roles.
Restricting the visibility of a module - search for the module in the app filter, hover over to the right of the line and click "Edit module" there is visibility tab (with Roles) to adjust.
This is how to make different visibility rules for app and its modules, in case the modules are to be accessed by different users/groups.
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11-27-2024 01:13 AM
Thanks for your response
If application has only module and if is inactive, then the module and application both can't be visible. My system was taking approx 5 mins to reflect the changes due to which I have confused. Due to refresh issue someone it was visible for some time then it went hidden which is as expected