Where can I edit the case creation page in agent workspace UI builder?

[Dario Idrovo1]

I need to edit these fields and I can't find where I can do this. I have checked all over UI builder without any luck. I need to add 3 more fields to this UI page. 

[SwarnadeepNandy]

Hello @Dario Idrovo1,

To edit the HR case creation page in workspace to add new fields, you need to use the UI Builder too...1. This application is a new re-factored workspace for HR agents that makes it more configurable and flexible for customers.

You can follow these steps to edit the HR case creation page:

• Navigate to UI Builder > Pages and open the HR Case Creation page.
• Click on the + icon on the top right corner to add a new component.
• Select the type of component you want to add, such as a text field, a choice list, a date picker, etc.
• Configure the properties of the component, such as the label, the variable name, the default value, the mandatory option, etc.
• Drag and drop the component to the desired position on the page layout.
• Save and publish the page.

You can also refer to this documentation for more details on how to use the UI Builder tool2

Hope this helps.

Kind Regards,

Swarnadeep Nandy

[Dario Idrovo1]

My question was more around how can I access the page on the screenshot ABOVE, as I am unable to find it anywhere. Case creation has two steps, as you can see in my screenshot I am referring to Step 2 of 2, which I can't find. The case creation in UI builder only displays Step 1 of 2. 

[amm4]

@Dario Idrovo1 ,

I am facing the same issue. Could you please  help if you have identified the solution?

[Dario Idrovo1]

Apparently the normal case creation config page also updates the UI builder, this is not the case for Legacy workspace, hence my struggle.