Tag Based Discovery Issue

[SandeepKSingh]

Hello,

I'm currently implementing tag-based Service Mapping in ServiceNow.

However, our CMDB already contains several Application Services, and some of them match the services that are about to be discovered through tag-based mapping.

When I attempt to use "Map Selected," ServiceNow prevents the mapping because an Application Service with the same name already exists.

I'm considering two possible approaches:

1. Reuse and convert the existing Application Service into a tag-based service through Service Mapping.

2. Rename the existing Application Service to allow Service Mapping to create a new one, and then establish a process to merge the two services.

[Ravi Gaurav · Accepted solution]

Hi @SandeepKSingh 
-----------------

Converting an Application Service to a Tag-based Service

1. Open the Application Service record.

   • Be sure to use the 3-step wizard view, not the legacy form (same view used when creating a new Application Service).

2. Go to Step 2 of the wizard.

3. Click Choose a Method.

4. Select Tags as the method.

5. Enter the required tag information.

6. Click Save.

7. Click Update to finalize.

The Application Service (cmdb_ci_service_auto) is now converted into a Tag-based Application Service (cmdb_ci_service_by_tags).

Important: This action is not reversible. Once converted, you cannot switch the service back to cmdb_ci_service_auto.

[SandeepKSingh]

Thanks @Ravi Gaurav 
Its really Helped me a lot .