Task and Task Type

[Alessia Russo]

Hi everybody! I'm just a little confused on what exactly is a Task Type, I can't find on documentation something exhaustive. I find only how to create one.

Somebody could explain me better?

Thanks

[Sagar Pagar]

The Task type in ServiceNow are the OOTB child tables of Task tables.

Example- Incidents, Problem, Change requests, Requests, SLAs.ets.

Thanks,

Sagar Pagar

[Sebas Di Loreto]

@Alessia Russo 

task_type is a field on the task table that tells you what type is the record.

For example, and incident will show "incident" on it.

This field is pretty helpful for example if you are trying to create a report that shows Changes and RITMs together. 

Then you create a report on the TASK table with two conditions: task_type = change_request OR task_type = sc_req_item. Everything else is excluded.