${task_effective_number} in Paris notifications

Doug Yorke · ‎10-20-2020

I'm noticing that some notifications have been updated to use ${task_effective_number} instead of ${number}

They seem to work in the same exact way (I get the record number) in preview, and I can't find anything in the documentation to say why this changed. Just trying to figure out if we need to update notifications to use this new syntax.

Doug Yorke · ‎11-02-2020

@gml35 @Christine Ekman

I finally for a reply from HI on Friday about this. I'm including the full notes below:

Columns task.universal_request & task.task_effective_number are added as part of a new feature delivered in Paris called "Universal Request" which is part of Limited Availability.

ServiceNow Universal Request application is a comprehensive set of features that support cross-departmental Enterprise Service Management (ESM) or Global Business Services (GBS) service delivery models. It helps to deliver seamless experience to employees by unifying their service delivery efforts.

Universal request (universal_request) column will be populated when a task record is part of Universal Request.

• Effective Number (task_effective_number) is the identifying number that has the UR number if the task has a Universal Request associated with it. If it is not associated with a Universal Request, then the Effective Number holds current task number.

It is important to have these columns in the instance as they are referred at multiple places in HR and ITSM code.

If you observe task_effective_number is not reflecting on all notifications, it is only reflecting in ESM notification

Here is the Plugin: /nav_to.do?uri=v_plugin.do?sys_id=com.snc.universal_request_core

Here is the fields which got created as new fields: /nav_to.do?uri=sys_dictionary.do?sys_id=1c8c66e9db6310108f33d9f0ce9619c2%26sysparm_view=advanced

So it doesn't matter either it is ${number} or ${task_effective_number} both reflect same numbers, but for ESM we recommend using task_effective_number.

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Ankur Bawiskar · ‎10-20-2020

Hi,

So this got changed due to upgrade?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Doug Yorke · ‎10-20-2020

Hi Ankur,

I believe so (or maybe in Orlando?). I noticed this when reviewing Skipped Changes after I upgraded a sub-prod instance from New York to Patch 1 HF3. If I look at a customized notification, I can see that the base code is different for subject line. For example:

Notification: Incident commented for ESS

Base: Incident ${task_effective_number} has been opened on your behalf

Customized: Your Incident ${number} has comments added

Thanks,
Doug

Ankur Bawiskar · ‎10-20-2020

@Doug Yorke

Is this happening across the platform for all notifications?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Doug Yorke · ‎10-21-2020

@Ankur Bawiskar - no, not every notification has been updated in this manner by the patch. A number of OOB ones are still set to use ${number}. I did open a ticket with HI late yesterday about this. They are currently researching which makes me think this was not an intentional change by them. I'll post when I find out more. Thanks for your help.