08-23-2023 07:38 PM
Hi
Trying to explore task intelligence in servicenow
looking for few use cases of it applicable in ITSM
Can we try and test task intelligence in PDI?
08-23-2023 10:09 PM
Hi @Kiran Kumar 76
as you can see on https://www.servicenow.com/community/ai-intelligence-articles/task-intelligence-faq/ta-p/2623469 it is not supported on PDIs
But on https://www.servicenow.com/community/csm-articles/customer-service-management-csm-knowledge-amp-trou... I collected some helpful resources regarding that topic.
Maik
08-23-2023 10:15 PM
please check below link
https://www.servicenow.com/community/now-platform-forum/cant-we-use-predictive-intelligence-in-pdi/m...
