Task is running, but it's not created

MelisaB · ‎03-18-2024

Create Requirements task is never created, and it always show "Running" state. The only way I get this Task to be created is if I remove Wait for completion condition and that triggers an Approval, so once I Reject any of the two approvals, which at that point should go to Adjust Requirements Template task.

SanjivMeher · ‎03-19-2024

I think it would make more sense to create workflow on requested item table instead of request. Because catalog tasks are usually linked to requested item instead of request.

I also have a feeling that the task is getting creating. Are you setting a parent and requested item field sysid in the sc_task that you are creating.

Also, in future, it is better to use flow designer, because the support for workflow will be deprecated.

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SanjivMeher · ‎03-18-2024

Curious, why didn't you use Catalog task activity for this instead of Create Task activity. I think a catalog task would work in this case, since it is a catalog.

MelisaB · ‎03-19-2024

I didn't have an option to use a catalog task. This is a workflow that is triggered when a particular choice is selected on Configuration item during creation of a new request.

SanjivMeher · ‎03-19-2024

Interesting. Is your workflow not on Requested Item table? It should show for a catalog task.

MelisaB · ‎03-19-2024

It's on Request [sc_request] table.