Task SLA records are not visible for a user in Workspace

[denny3]

Task SLAs are not displayed to a user with required roles but are visible to the admin in the agent workspace. I looked up ACL and created new UI Views as well, Nothing Helped!

[Yashsvi]

Hi @denny3,

please check below link:

https://www.servicenow.com/community/itsm-forum/task-sla-list-not-showing-up-to-date-information/m-p...

Thank you, please make helpful if you accept the solution.

[denny3]

There was a business rule on task SLA from another developer. which is restricted and visible to only specific users!

That was the issue, Thanks for your help!

[Omkar Kumbhar]

Hello @denny3 ,

Please try to create or edit the record in the sys_ui_list table. Please check the below screenshot.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996954

Thank you,

Omkar