Task table UI Policy is not dynamic for incident records
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09-09-2024 08:36 AM
Running into a weird issue which I'm not able to pinpoint.
The ask is that if an SC_TASK or INC record is placed on-hold due to a vendor then a field should display to input a vendor ticket #.
I developed a UI Policy on the task table, have it inherit and check for conditions that satisfy either INC or SC_TASK.
The issue I'm encountering is that for SC_TASKs it works fine and will dynamically show/hide the field if the conditions are satisfied/not-satisfied.
For INC records it is not dynamic, but will eventually display if I save the record and it re-loads the form. If I build the same UI Policy for just in the incident table then it works.
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09-09-2024 08:41 AM - edited 09-09-2024 08:42 AM
Hello @MBarrott ,
I'll suggest you to make two different UI policy, because this may be creating a conflict or I'll suggest you to create a client script.
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09-09-2024 09:38 AM
Hello @MBarrott ,
If my response helped you, then could you please mark my solution as accepted. So that it will help others also if they will stuck in same mind of scenario.
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09-09-2024 09:49 AM
what is the UI policy condition
